Refund policy

1Right of withdrawal

EU/EEA consumers generally have a 14-day withdrawal period. However, by subscribing and immediately accessing the digital service, you expressly agree to immediate delivery and waive this right (Article L221-28 of the French Consumer Code).

2Eligible refund cases

Argus Labs may grant a refund at its discretion in the following cases:

• Persistent technical failure preventing use, unresolved within 7 business days after report
• Billing error causing overcharge
• Duplicate payment
• Major service interruption attributable to Argus Labs

3Non-refundable cases

• Change of mind after using quota or paid features
• Partial use of the current subscription period
• Termination for breach of Terms or OSINT charter
• Unavailability of a third-party OSINT source

4How to request a refund

• Email [email protected] with subject “Refund request”
• Include your account email, Lemon Squeezy subscription id, and reason
• Response within 5 business days; approved refunds processed within 10 business days via original payment method

5Subscription cancellation

You may cancel anytime via the Lemon Squeezy customer portal (link in your Billing dashboard). Paid access remains until the end of the billed period.

6Contact

Questions: [email protected]